If you would like to see a feature implemented in DJEP without delay, our custom development option may be appropriate. We have received over 4,000 feature requests in the past 15 years. The timetable for completing these requests is based on a number of…

All feature requests for DJEP are handled through the support forum. Telephone calls, emails, and private messages will all be referred to the forum. The forum section to look for is the "Wishlist" section. Post your suggestion in this forum. DJEP does not…

Support is provided only for the DJ Event Planner application. We do not and will not support any third-party application like: Excel, Outlook, Access, Anti-Virus, Word, etc. If you need assistance with these products please contact the software manufacturer…

The primary means of support is the support forum found here: Support -> Support Forum Email is an inefficient method of providing technical support. 1) Spam filters may pick off legitimate support questions and responses 2) Issues can be more closely…

If you have a customer or employee that is having some sort of issue with the software, please try to reproduce the issue yourself before passing it on to DJEP support. If you are able to reproduce the issue yourself, then go ahead and post on the support…

When you experience a bug in DJEP, be sure to post the steps to reproduce the issue. Be sure to include pertinent information like the Client ID, Event ID, Employee ID, etc.. Often times bugs are employee, event, or client specific. If you discover a bug…

Support is available to every DJ Event Planner account through the official support forum. You will need to register an account with the Support Forum, your DJEP sign in credentials will not work. Live Chat is available to every DJ Event Planner account also.…

The DJEP application is constantly upgraded with new features. These upgrades are automatically installed in your account. Because the application is web-based, you do not need to download anything, so you are always using the latest release as soon as you…

Code updates for DJEP usually occur between Friday Night and early Monday Morning. They sometimes occur mid-week depending on a number of factors. If a critical bug is discovered we will push out an update immediately and without announcement. Do not ask…

Please note that the logon for the support forum is separate from the main Event Planner application so your DJEP credentials will not work. You will need to register for a support forum account to view posts or submit a new post. The support forum uses cookies…