System Notification Emails – Not Being Received

 

If you are no longer receiving system notification emails (from the noreply@yourdomainname.com address), this guide will walk you through troubleshooting to figure out the cause along with solutions.

 

In this guide we will cover:

Testing System Notifications

Using a Sub-Domain for your Stand Alone Domain Name

 

Testing System Notifications

The first step is to test to make sure system notifications are working.  To do that, log into your DJEP account -> Account -> Server Details (green box bottom right) -> System Notification Email Address -> Test This

You can also find this test under Setup -> Email Templates or Email Settings -> Help/FAQ -> System Notification Test

By default, your email address will be already entered, or you can enter a specific email address that you would like to send the test to.

In the drop down, select which Notification Type you would like to test and click on Send.

On the next screen you will see something similar to the image below:

Check your inbox for the test message, as well, click the link to view the Mailinator inbox.

If the message was received in both, excellent!  That means system notifications are working as they should and there is nothing more you need to do.  However, if you are going through this guide, that is most likely not the case – please continue following this guide below.

If the message is not in either mailbox (the email address you entered AND the Mailinator inbox) – please post on the Support Forum and our support team can assist further.

https://www.eventplannerforum.com/

 

If the test message is in the Mailintor inbox, but not yours – there are few more things to check:

1.     Be sure to check your Spam/Junk folder – often users tend to delete system notifications once read; repeatedly doing so will make your email provider think you may no longer want to see those messages and mark them as Spam/Junk automatically.

If the message is in your Spam/Junk, be sure to ‘Mark as Not Spam’ or add your system notification email address to your email providers Whitetlist/SafeSender.  (please refer to your email providers help/FAQs for steps on how to do that)

2.     Check to see if your email provider is blocking the message – you will need to reach out to their support.

 

Using a Sub-Domain for your Stand Alone Domain Name

With recent changes to the email ecosphere, you may not be receiving system notification emails when using a sub-domain for your DJEP Stand Alone domain.

To resolve, you will need to add an MX record and SPF record to your parent domains DNS records. (Please note that unfortunately, not all domain hosts provide the ability to add these records for sub-domains – Wix is one of those domain hosts – this is beyond our control.)

To add a MX record, you will need to log into your domains host, for instructions specific to your domain host, please consult their support on how to Manage DNS Records.

 

For MX – Click Add Record and enter the following:

Type: MX

Host/Name (your sub-domain name): for example: planning

Priority: 10

Value/Points to: mail.ENTERYOURFULLSUBDOMAINNAME (ie: planning.djeventplanner.com)

            TTL: leave at default (if no default use 1/2 hour)

 

Then click on 'Save'

 

To add an SPF record, click on Add Record again and enter the following:

            Type: TXT

            Host/Name: (your sub-domain name): for example: planning

             Value: v=spf1 mx a ip4:YOURDJEPSERVERIP include:YOURDJEPSUBDOMAIN ~all

(An example would look like: Value: v=spf1 mx a ip4:123.123.123.123 include:planning.djeventplanner.com ~all )

*You can locate your DJEP server IP address by logging in as an administrator -> Account -> Server Details -> IP Address (green box bottom right)

  TTL: leave at default (if no default use 1/2 hour)

 

Then click on 'Save'

 

Should you have further questions, please post on the Support Form:

https://www.eventplannerforum.com/